Troubleshoot an upgraded integration
You can't enable a migrated route if it contains an unavailable project, location, destination, Jira Cloud space, or rule field that blocks the route.
If you can't enable an upgraded integration:
Confirm that at least one field mapping group has a valid, enabled route.
Confirm that both connectors can access the configured projects and spaces.
Open each route with an error and replace values marked Unavailable.
Verify that the selected Jama Connect destination accepts the mapped item type.
Confirm that another route doesn't use the same Jama Connect location and Jira Cloud space combination.
Run a Full Sync, then review the logs.
If you move an already-linked item outside its route's configured scope, the link might become inactive. The link can become active again if you move the item back to a matching route.