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Jama Connect Interchange Help

Troubleshooting for the MCP server

Question

Answer

The MCP server failed to start or failed to authenticate.

Clear your MCP Authentication cache according to your environment, then restart your server.

Mac OS via Terminal

  1. Terminate the mcp-remote process:

    pkill -9 -f "mcp-remote"

  2. Clear the MCP Auth Cache:

    rm -rf ~/.mcp-auth

Window OS via Powershell

  1. Terminate the mcp-remote process:

    Get-CimInstance Win32_Process |

    Where-Object {$_.CommandLine -match "mcp-remote"} |

    ForEach-Object {Stop-Process -Id $_.ProcessId -Force}

  2. Clear the MCP Auth Cache:

    Remove-Item -Recurse -Force "$HOME\.mcp-auth"

The MCP server stopped working after a period of inactivity.

  1. Check if the IDE or client includes an option to stop and restart the MCP servers.

  2. Try restarting the IDE or client to force it to reconnect to the MCP server.

  3. If restarting doesn’t resolve the issue, repeat the steps described in Set up the MCP server.

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